Payment Of Goods
Acceptable payment methods include Direct Bank Transfer, PayPal, MasterCard, Visa and cash.
When placing an order through our website, the payment will immediately be processed, including payment for any products that may be listed on pre-order. If the payment is not received for any reason, we may contact you to process the transaction or to confirm any details.
Ownership of Goods and Delivery
The delivery time frames quoted upon sale are estimates only. Third Party Freight Carriers nominated to deliver Goods, will deliver the Goods during business hours Monday to Friday, unless another arrangement has been made. If a customer wishes to cancel their order after the order has been dispatched, the cancellation will be at the discretion of our company. The customer will be responsible for costs associated with cancellation. Deliveries carried out by third party carriers are to the front door or ground level entry; unless another arrangement has been made. Delivery does not include assembly, placement or removal of packaging materials.
Damaged or Faulty Goods
In rare cases the goods may arrive to customers with damage or faults which may be caused during transit or by other causes. If a product arrives with a fault or is damaged, we will endeavor to rectify the issue in a timely manner and as per our Warranty Terms. Claims regarding faulty or damaged products may require video or photographic explanation. This will be determined by Head Office and Tech Support Staff. Please call Head Office to report faults or damage on 03 8386 0613, or email at firstname.lastname@example.org. Determination of Goods as faulty or damaged is at our sole discretion.