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HIGROZONE PTY LIMITED fully guarantees all products, combined with great customer service.
If you have any questions, please don’t hesitate to contact us today and we will be more than happy to talk to you.
Refunds will not be provided in instances where:
no longer requires the Goods or deems the Goods to be different in some way to the products listed on our website or on display in our stores.
If a customer purchases a product to alleviate a particular health concern and the product does not achieve this, the customer understands that it is not the responsibility of the company to offer a refund or exchange. This is considered to be a change of mind.
Medical advice should be sought prior to purchase if customer suffers from existing health concerns.
Customers must comply with all instructions given to facilitate the return of Goods.
The decision to refund monies based on a change of mind is to be determined on a case by case basis.
Refund or Store Credit less costs involved to recover the purchased Goods will be reimbursed to the customer within a reasonable time frame.
No refunds are provided for Change of Mind.
In the event that the item/product purchased is deemed faulty, the customer is required to report the issue to our Head Store immediately - 03 8386 0613. Then we will advise as to the best course of action which may include one (1) of the following:
The item will be checked by our Technician and based on that report the product will either be repaired or in certain cases replaced.
If the item/product is deemed faulty due to misuse or mishandling there will be no refund or exchange.
Our company warrants all our goods, in the warranty period under normal usage, to be free from third party modification and material defects.
Our warranty terms state that we are to provide replacement parts, spare parts, to repair, or to entirely replace (at our discretion) any product or part, without charge to the customer.
The warranty that we provide does not cover the following:
Products purchased for use in commercial premises (please contact us to discuss your commercial warranty options).
Damage that occurs due to abuse, inappropriate placement or abnormal use.
Customers requesting a service in accordance with our warranty must assist with our requests to provide further details, proof of purchase, investigation of the product by the customer, photos or videos if needed. This is so the provision of spare parts and/or repair and/or replacement solutions can be organized and carried out and we can provide a solution that is appropriate.
We will endeavor to provide replacement parts, to repair or to replace (at our discretion) any product under warranty within a reasonable time frame.
The warranty period begins on the date of receipt. If no receipt of delivery is available, it is assumed that the date will be three days after the date that the product was dispatched. Please keep your Tax Invoice as proof of purchase.
Warranties cannot be transferred to another person or product.